Centennial Hall is now open for in-person services!

Frequently Asked Questions

Do I have the option to request S/U Grading for my courses?

Yes. S/U Grading is available for our Undergraduate and Professional (DVM) students for the Spring and Summer 2021 semesters. However, there are many factors you should consider before selecting an S or U grade. Refer to our S/U Grading page to learn more about the S/U grading option.

What are my options for withdrawing from CSU?

Per the President’s Office, the course withdrawal (CW) deadline for Spring 2021 moved to May 7th at 11:59pm MT. To request a CW after the deadline, you must complete and submit a Registration Appeal. The University urges students to consult with the Office of Financial Aid and their academic advisors prior to withdrawing from courses to fully understand how the choice will impact their individual situation.

Should I withdrawal from a course or select a U grade?

It is best to consult with your academic advisor, academic success coordinator, or faculty advisor to determine which might be best for you.  Students deciding to withdrawal from an individual course will have that course appear on their transcript with a grade of ‘W’. This course will not apply to your GPA or fulfill degree requirements. Students earning a letter grade of a ‘D’ or ‘F’ can select a ‘U’ grade for Spring ’20, Fall ‘20, Spring ‘21, and Summer ’21. The U grade will be reflected on your transcript, the course will be removed from GPA calculations and will not fulfill degree requirements.

I’m having a hard time finding classes with specific instructional methods (face to face and online). Is there way to do this?

Yes. The Class Schedule has an advanced search tool that can be used to find classes with specific characteristics. Follow the link and log in to view the help documentation.

I’m registered for classes, but I can’t figure out if they will be in-person or not. How can I tell?

Reference our Face to Face, Hybrid, or Online web page for more information on reading your class schedule.

What if I need a letter from the Office of the Registrar to send to a loan company, a different institution, an employer, etc.?

 You can make a request in-person or via email.

Location: 100 Centennial Hall

Email: registrarsoffice@colostate.edu

What if I need to submit a document/form to the office?

You can either bring the document/form to the office or scan the document and email it to the Office of the Registrar. If you do not have a scanner, you can take a picture of the entire document and email that in as well. We are also accepting completed Major Change forms through an electronic upload located on our Forms page. If you can only submit a hard copy, feel free to come by our offices in Centennial Hall.

If I am transferring courses from another institution that used Satisfactory or Pass grading, will they transfer in?

Regular academic courses completed with a “C-” or higher are generally accepted in transfer. Credit can be awarded for academic pass/fail courses in which a passing grade equivalent to a “C-” or higher was achieved.

All courses awarded an academic pass during the spring of 2020 will be eligible for transfer credit, regardless of the passing grade equivalent at the awarding institution.

I have a hold blocking my registration. How can I get the hold taken off?

Every hold will have an associated phone number and email address. Select the hold to see who put the hold on your account. We recommend emailing the listed email address or calling the listed phone number to discuss the reason for your hold and how to get it taken off.

I have a composition/math hold on my account. I need to register for composition and/or math, but I can’t. How can I get the hold taken off?

If you need to register for a math or composition class, contact the Office of the Registrar with the CRNs of the class/es you want to register for. Our customer service representatives will be happy to assist you.

I can’t order my transcript. I’m trying to access the ordering page, but every time I press “Order Transcripts,” nothing happens.

You will need to turn off your popup blockers. If, after turning off your popup blockers, the problem persists, contact our office for further assistance.

I’ve been instructed to use Transferology to see how my credits will transfer in, but I’m not sure how. Can you help me?

The Office of Admissions made a Transferology tutorial video explaining how to use the system. 

I have questions about my bill. Who can I talk to?

Feel free to email the Office of Financial Aid. Their COVID-19 FAQ web page addresses common issues.

I’m having trouble using the registration system. Can you help?

Of course. We have a Registration System page dedicated to registration FAQs. The page includes help videos as well. If you are still having problems, feel free to visit us in person at Centennial Hall.

I was supposed to walk in the commencement ceremony. Do you have more information on future commencement ceremonies?

Refer to the Commencement website for further information.

What should I do if I have questions or concerns about my courses/academic performance during COVID-19?

To help students with impacts to their academics due to necessary COVID-19 public health measures to move courses online, temporary policies were put in place. For more information, visit the COVID 19 Student page.

I missed the S/U Option deadline for previous classes. Can I still change one of my grades to an S or a U?

Yes! To start the process, email the Office of the Registrar. They will be happy to assist you.

Video tutorial for setting up a RAMrecords account

Video on how to obtain an Enrollment Verification Certificate

Video showing how to change an expired or not working ePassword