Centennial Hall is closed for in-person services
CSU and the Office of the Registrar are closely monitoring the COVID-19 impact. In an effort to reduce exposure of our students, their parents, our faculty and staff to COVID-19, Centennial Hall is currently closed. Through this time of uncertainty, we are committed to continuing to provide professional and timely service to students, faculty, and staff. CSU’s Road to Recovery offers resources to keep up-to-date on how the university continues to operate and serve our communities.

Our phone lines are currently OFF.  We are dedicating our time to responding to our email box and our chat feature. Staff are working remotely Monday through Friday from 9am-5pm MDST to address inquiries. Our goal is to respond to emails within one business day. If you have a question or need assistance, email us or utilize our live chat feature found in the bottom right corner of our website.

Many Rams are not used to completing classes remotely. As a result, CSU created a great website, Keep Learning, with more information to support your success this semester!

Frequently Asked Questions

I’m trying to register for fall classes, but I’m having a hard time finding classes with specific instructional methods (face to face and online). Is there way to do this?

Yes. The Class Schedule has an advanced search tool that can be used to find classes with specific characteristics. Follow the link and log in to view the help documentation.

I’m registered for fall, but I can’t figure out if my classes will be in-person or not. How can I tell?

Reference our Face to Face, Hybrid, or Online web page for more information on reading your class schedule.

Can I still take summer classes through CSU?

Yes. All summer courses will be delivered via remote learning. For more information on summer session dates, deadlines, and policies, visit CSU’s Summer Session website.

What if I need a letter from the Office of the Registrar to send to a loan company, a different institution, an employer, etc.?

Because we are working remotely, our turnaround times might be longer. We have drafted a “Services Delayed” letter. Log in with your eID to access it.

What if I need to submit a document/form to the office?

We are unable to accept physical documents. Scan the document and email it to the Office of the Registrar. If you do not have a scanner, you can take a picture of the entire document and email that in as well. We are also accepting completed Major Change forms through an electronic upload located on our Forms page.

What should I do if I have questions or concerns about my Spring 2020 courses/academic performance?

To help students with impacts to their academics due to necessary COVID-19 public health measures to move courses online, temporary policies were put in place for the spring 2020 semester. For more information, visit the COVID 19 Academic FAQs page.

I missed the S/U Option deadline. Can I still change one of my Spring grades to an S or a U?

Yes! To start the process, email the Office of the Registrar. They will be happy to assist you.

If I am transferring courses from another institution that used Satisfactory or Pass grading, will they transfer in?

Regular academic courses completed with a “C-” or higher are generally accepted in transfer. Credit can be awarded for academic pass/fail courses in which a passing grade equivalent to a “C-” or higher was achieved.

All courses awarded an academic pass during the spring of 2020 will be eligible for transfer credit, regardless of the passing grade equivalent at the awarding institution.

I have a hold blocking my registration. How can I get the hold taken off?

Every hold will have an associated phone number and email address. Select the hold to see who put the hold on your account. We recommend emailing the listed email address or calling the listed phone number to discuss the reason for your hold and how to get it taken off.

I have a composition/math hold on my account. I need to register for composition and/or math, but I can’t. How can I get the hold taken off?

If you need to register for a math or composition class, email the Office of the Registrar from your CSU email address with the CRNs of the class/es you want to register for. Our customer service representatives will be happy to assist you.

I can’t order my transcript. I’m trying to access the ordering page, but every time I press “Order Transcripts,” nothing happens.

You will need to turn off your popup blockers. If, after turning off your popup blockers, the problem persists, contact our office via email or chat for further assistance.

I’ve been instructed to use Transferology to see how my credits will transfer in, but I’m not sure how. Can you help me?

The Office of Admissions made a Transferology tutorial video explaining how to use the system. 

I have questions about my bill. Who can I talk to?

Feel free to email the Office of Financial Aid. Their COVID-19 FAQ webpage addresses common issues.

I’m having trouble using the registration system. Can you help?

Of course. We have a Registration System page dedicated to registration FAQs. The page includes help videos as well.

I was supposed to walk in the commencement ceremony in May. What happened to commencement?

After much consideration, the very difficult but necessary decision was made to postpone the Spring 2020 graduation ceremonies. Recognizing the important milestone of being a part of the formal commencement ceremony, the spring and summer graduates will be invited to walk alongside fellow Rams during the Fall 2020 ceremonies. 

Video tutorial for setting up a RAMrecords account

Video on how to obtain an Enrollment Verification Certificate

Video showing how to change an expired or not working ePassword